1. Data Controller

This website is operated by:

Solar Service OOD
Barshen Area No.1
8800 Sliven, Bulgaria
Email: office@sol-service.com
Phone: +359 44 58 08 18

We are responsible for the processing of your personal data.

2. What Data We Collect

We collect only the data necessary to operate this website and respond to inquiries.

a) Data you provide

• Name
• Email address
• Phone number (if provided)
• Message content (via contact form or email)

b) Automatically collected data

• IP address
• Browser type and version
• Device information
• Pages visited and interactions

3. Purpose of Data Processing

We use your data for:

• Responding to inquiries and communication
• Providing requested services
• Website functionality and security
• Preventing abuse and unauthorized access

We do not sell or rent personal data.

4. Legal Basis (GDPR)

We process your data based on:

• Legitimate interest – responding to inquiries and operating the website
• Consent – for cookies (see Cookie Policy)

5. Data Retention

We retain personal data only as long as necessary to fulfill the purpose it was collected for, or as required by law.

6. Data Sharing

We may share data with:

• Hosting providers and IT service providers (for website operation)
• Authorities if required by law

We do not share data for marketing or resale purposes.

7. International Data Transfers

Currently, we do not actively transfer personal data outside the European Union.

If this changes (e.g. by integrating third-party services), this policy will be updated accordingly.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact: office@sol-service.com

9. Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy. The latest version will always be published on this page.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help ensure proper functionality and improve user experience.

2. Cookies We Use

This website uses Complianz to manage cookies and user consent.

We currently use the following categories:

a) Necessary Cookies (Always Active)

• Required for basic website functionality
• Enable security, page navigation, and access to features
• Cannot be disabled

b) Preference Cookies

• Store user preferences such as language or cookie choices

c) Statistics Cookies

• Currently not active
• Will be used only if analytics tools are implemented in the future

d) Marketing Cookies

• Currently not active
• Will be used only if advertising or tracking tools are added

3. Legal Basis

• Necessary cookies: Legitimate interest
• All other cookies: User consent required

4. Managing Cookies

You can:

• Accept or reject cookies via the cookie banner
• Change your preferences at any time
• Configure your browser to block cookies

5. Third-Party Cookies

Currently, we do not actively use third-party tracking or marketing cookies.

6. Cookie Duration

Cookies may be stored:

• Session cookies: deleted when you close your browser
• Persistent cookies: stored for a limited time depending on their purpose

Exact durations depend on the cookies set by the system.

7. Updates

We may update this Cookie Policy to reflect changes in legal requirements or website functionality.

Contact

For any questions regarding this Privacy Policy or Cookie Policy:

Email: office@sol-service.com